Jaime Vargas
Professional Summary
Operations & Service Delivery Lead with 15+ years of experience managing high-volume pipelines and complex project fulfillment. Expert at synchronizing back-office production teams to meet strict contractual milestones and delivery dates. Technically grounded in systems infrastructure and performance monitoring, with a proven track record of managing multi-stakeholder portfolios, vendor coordination, and regulatory compliance.
Professional Experience
Bank of America, Costa Mesa, CA — Community Lending Officer
April 2018 - Present
- Fulfillment Integration: Orchestrate the synergy between back-office production and client requirements to ensure 100% on-time delivery of contractual milestones and project "close dates."
- SLA & Compliance Oversight: Manage complex operational workflows, ensuring all departmental outputs align with strict timeframes and internal service level standards (SLAs).
- Process Optimization: Identify and resolve systemic bottlenecks by coordinating cross-functional teams, improving production efficiency and documentation integrity.
- Stakeholder Advocacy: Serve as a primary operational resource for diverse groups, translating complex process requirements into clear, actionable guidance.
Wells Fargo, Cypress, CA — Home Loan Consultant
July 2013 - April 2018
- Systems & Portal Management: Acted as a primary resource for users, managing navigation and troubleshooting for proprietary enterprise portals and uploading file systems.
- Production Accountability: Consistently met rigorous daily production timelines while maintaining 100% data consistency and high-accuracy reporting for internal audits.
- Relationship Management: Managed expectations and fostered positive relations with community partners through high-level presentations and personalized consultation.
Bank of America, Orange, CA — Portfolio Management Specialist
March 2010 - July 2013
- Performance Excellence: Ranked in the top 10% of a 60-member team by prioritizing accuracy, efficiency, and strict adherence to internal quality and production programs.
- Portfolio Oversight: Managed a diverse portfolio of complex accounts, surpassing operational targets while maintaining total compliance with management agreements.
Notable Leadership & Oversight
City of Stanton, CA — Parks and Recreation Commissioner
- Public Interface & Budgeting: Liaison for community facility feedback; provided oversight for city program budgets and fiscal resource allocation.
- Safety & Compliance: Advised on municipal facility health and safety standards, focusing on ADA compliance and community accessibility.
Board Member — PYL Girls Softball & Foothill HS Booster Club
- Operations & Logistics: Coordinated site readiness, vendor services, and infrastructure for regional athletic facilities and high-occupancy events.
- Capital Planning: Managed organizational budgets and fundraising to support facility improvements, equipment procurement, and field enhancements.
Technical Foundation & Education
Westwood School of Technology, Anaheim, CA
Focus: Network Engineering, Systems Infrastructure, and Optimization.
- Infrastructure & Systems: Technical foundation in Network Design (TCP/IP, LAN/WAN) and hardware/software troubleshooting.
- Cloud & Virtualization: Practical exposure to Oracle Virtual Servers (OCI), cloud computing, and real-time system monitoring to support infrastructure uptime.